QAD Digital Commerce Overview | Cloud-based B2B and B2C E-commerce and Marketing Automation

Sell your products online and manage your customers, inventory, shipments quotes and invoices. Digitally transform your business with a powerful and scalable e-commerce and marketing automation solution for B2B and B2C.

Expand market and drive sales and revenue growth
Improve customer satisfaction and retention
Reduce costs, improve efficiency with automated processes

High operational costs - Lack of skilled resources to support and manage your e-commerce platform, requires costly, highly technical administrator and developer
Inefficient order processing - Your customers expect to order online 24/7, self-serve and do research before buying. Manual order processing involving sales reps is inconvenient, error-prone and slow.
Lacking Integration with other systems - When online ordering is not integrated with inventory, pricing, shipping, this causes inaccurate information for customers and a poor customer experience
Grow business - Increase sales and revenue, expand your business by selling more products and reaching additional markets

Capabilities

Specialized layouts by industry

Solutions designed to solve your industry-specific
e-commerce complexities and business challenges including requirements for manufacturing, industrial, wholesale trade, distribution, promotional products, apparel and uniform.

Product configuration and quoting

Request for quote capabilities for companies with complex products, powerful quoting and product configuration capabilities that are personalized by customer. Your site acts like a virtual sales rep allowing customers to self-serve their quotes resulting in less back and forth.

Integration-ready and workflow automation

Integrations and workflows are easily done using a powerful business rules builder and a rich API library. Integrations with ERP systems, major shipping companies, taxes, payment processors and more to rapidly process orders, shipments and payments including punchout catalogs.

Marketing automation tools

Upsell and cross-sell, leverage customer data to automate targeted email campaigns. Promotion management including coupon codes, dynamic promo codes, sales tags, countdown timer, gift card, buy one/get one and more to increase sales.

Digitally transform your business and drive sales growth without additional personnel
Build resilience into your supply chain and remove the risk of single points of failure by creating multiple sales channels
Increase sales and improve customer retention by offering an outstanding online customer experience
Improve customer service by providing up-to-the-minute inventory status right from your ERP
Reduce costs, automate processes and become more efficient with 24/7 quoting, ordering, billing and shipment status available to your customers
Eliminate friction and increase accuracy by allowing your customers to purchase from you directly through their procurement systems
Improve cash flow with accurate pricing and immediate online payments
Manage all your e-commerce initiatives including email marketing, lead nurturing, and marketing automation from one platform
Leverage best practices and QAD’s extensive technology and industry experience for a quick, low-cost deployment
Scale easily to support your business at any stage

QAD Digital Commerce tames the complexity of selling your products online and managing your customers, inventory, shipments and invoices. In addition, QAD Digital Commerce offers CRM, email marketing, marketing automation, lead nurturing, product reviews, loyalty program, punch-out integration, single sign-on, online catalog, quoting, private and public content, inventory and more.

Simplified buying experience with up-to-date catalogs, automatic pricing and inventory availability for easy customer ordering
Available on any device for access anytime, anywhere, providing global reach without adding costs
Built-in upsell and cross-sell to increase sales volume
Advanced search and predictive search to connect shoppers with relevant products quickly, and provide insights about searches users make on your site
Promotion management including coupon codes, sales tags, countdown timer, gift card, buy one/get one (BOGO) and more to increase sales
Pricing and payment terms by customer and by customer group to improve accuracy and accelerate cash flow
Integration with ERP systems, major shipping companies, taxes, payment processors and more to rapidly process orders, shipments and payments
Smart reorder form and one click add-to-cart for easy customer ordering
Personalized business workflow to help acquire and serve larger customers
Order management from multiple channels and multiple branding sources for consistent customer experience
Full support for punch-out catalog integration and e-quoting, with QAD Adaptive ERP and others to facilitate procurement
Expertise and complete support for custom apparel/uniforms and promotional products to simplify a complex business process
- Advanced products configurator, including specialized apparel layout
- Pricing for selected product configuration
- Aggregated total pricing that includes additional services, taxes and shipping costs (i.e., from decorator or embellishment provider)
- One-step proofing process
- Automated quote generation, processing, and approval process, with easy conversion from quote to order
- Supplier management and drop shipping, including automating order sorting into different POs
Sales rep automation with sales presentation and PDF catalog builder tools to support traditional selling channels
Configurable tools to accomodate any B2B, B2C or B2B2C business models
Dealer store solution to support the creation of a master site data feed and turnkey e-store solution for dealers

The new e-commerce solution from QAD Digital Commerce simplifies order-taking and builds business efficiencies for the uniform and apparel company.

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The all-in-one platform provided by QAD Digital Commerce helps the nonprofit organization streamline operations, reach more customers and increase sales.

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The educational materials company benefits from an easily adaptable, flexible and stable platform that meets customer needs.

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Further Information

Learn More

QAD Digital Commerce

Key Challenges

Capabilities

Why QAD Digital Commerce?

What is QAD Digital Commerce?

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RESPECT of Florida Upgrades from Manual Processes to Full-Service Digital Commerce Platform

Rainbow Resource Center Gains Boost in Online Orders While Decreasing Processing Costs with QAD Digital Commerce

Further Information

Most Marketing Leaders Are Investing in B2B Digital Commerce: Why Aren’t You?

10 Lies we tell Ourselves About Digital Commerce

Preparing for the B2B E-commerce Tidal Wave: The Difference Between Surging Profits Or Going Under

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