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Rapidly respond to issues with delivery exception management software.

Gain comprehensive visibility into your shipments with precise location tracking and stay informed every step of the way with exception management.

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Key Benefits of Delivery Exception Management

Enhance Customer Experience

Ensure shipments are delivered when and where customers expect.

Reduce Costs

Rapidly respond to exceptions, enabling reliable deliveries and reducing the need for expedited transportation.

Improve Efficiency

Avoid spending time helping customers track their order with access to real-time status.

Strengthen Compliance

Ensure compliance with both customer demands and financial requirements by confirming order delivery.

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Key Capabilities to Boost Shipment Visibility

Shipment tracking

Provides a central place to access the status and details of in-transit shipments and notifies you of any current or potential delivery issues.

Proof of delivery

Capture and record electronic delivered statuses from carriers as well as attach Proof-of-Delivery (POD) documents to a shipment.

Exception management

Alert capabilities enable your organization to focus on problem shipments and proactively resolve delivery issues as they arise.

Carrier tracers

Initiate tracer requests that can be electronically submitted to carriers. A shipment with a tracer is flagged within QAD for management and reporting purposes.

Carrier incidents

Create incident requests that can be electronically submitted to carriers and tracked for management and reporting purposes.

Tracking status integration

Incorporate tracking statuses and exceptions into your host applications such as ERP/CRM/Webshop, enabling your customer service team to manage from a single application.

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Customer Success Stories

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Global Investment Bank

Global Bank Streamlines Parcel Shipping and Cuts Costs

The bank now ensures that each parcel is sent at the correct service level and that consolidation and zone skipping opportunities are not missed.

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Frequently Asked Questions

What is a shipment delivery exception?

A shipment or delivery exception indicates an unexpected delay in transit, a deviation from the normal delivery process. While it doesn't guarantee a late arrival, various factors can cause these exceptions, including customs problems, missing paperwork, severe weather, natural disasters, national holidays, vehicle issues, or other unforeseen events.

How do delivery exceptions typically affect a business?

Businesses are well aware of the headaches caused by delivery exceptions, and these issues significantly impact operations. When shipments or packages are delayed or go missing due to unforeseen circumstances, it directly leads to reduced customer satisfaction, even with robust order tracking in place. This frustration can quickly translate into an increased churn rate, as customers may opt to take their business elsewhere after a negative delivery experience, regardless of whether the fault lies with the carrier or external factors. Ultimately, these exceptions can severely damage a brand's reputation, even if your business isn't directly responsible for the delivery mishap.