Key Capability to Manage Quality Across Your Value Chain
Mitigate Early Risk by Extending Quality to Suppliers
Manage and ensure supplier performance, certifications, and audits. Supplier self-service for tasks like deviation requests simplifies communication and resolves issues faster. Send corrective actions (SCARs) and manage chargebacks for non-conformances—helping to reduce costs without compromising results.
Resolve Issues Swiftly - Protect Your Brand
Rely on a complete framework to quickly resolve customer complaints and ensure timely resolution. For critical industries, it also supports Adverse Event management. By effectively managing complaints, you minimize customer churn, mitigate potential legal risks and reinforce customer trust.
Turn Suppliers into Partners: Ensure Customer Issues are Fully Addressed
Supplier quality involves external partners with:
- Drawings and task assignment in Advanced Product Quality Planning (APQP)/Design Control
- Production Part Approval Process (PPAP), turning it from an event to a traceable process
- Auditing
- Document Management
- Inspection and Statistical Process Control
Complaint management also interacts with:
- Non-Conformance Reporting, and Corrective and Preventive Actions (NCR/CAPA)
Key Capability to Manage Quality Across Your Value Chain
Mitigate Early Risk by Extending Quality to Suppliers
Manage and ensure supplier performance, certifications, and audits. Supplier self-service for tasks like deviation requests simplifies communication and resolves issues faster. Send corrective actions (SCARs) and manage chargebacks for non-conformances—helping to reduce costs without compromising results.
Resolve Issues Swiftly - Protect Your Brand
Rely on a complete framework to quickly resolve customer complaints and ensure timely resolution. For critical industries, it also supports Adverse Event management. By effectively managing complaints, you minimize customer churn, mitigate potential legal risks and reinforce customer trust.
Turn Suppliers into Partners: Ensure Customer Issues are Fully Addressed
Supplier quality involves external partners with:
- Drawings and task assignment in Advanced Product Quality Planning (APQP)/Design Control
- Production Part Approval Process (PPAP), turning it from an event to a traceable process
- Auditing
- Document Management
- Inspection and Statistical Process Control
Complaint management also interacts with:
- Non-Conformance Reporting, and Corrective and Preventive Actions (NCR/CAPA)
Customer Success Stories
View All Customer Stories
This Michigan manufacturer collaborates on quality with 100 suppliers
EQMS is “better than ever at meeting our customers’ needs.. more effectively managing quality and more proactively managing risk”
EQMS allows intercompany facilities to be a customer and supplier to the others
“We have definitely seen a decline in customer issues over the last 3 years, because we’re putting them in the system. They’re visible.”
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Frequently Asked Questions
Can Quality Management Really Help with Supply Chain Disruption?
Yes, three ways that QAD EQMS can prepare manufacturers to manage the impacts of tariffs and global supply chain redesign are through:
APQP: Foundational and Process FMEA give manufacturers that are ramping up operations in new geographies a better chance at avoiding production delays and costly quality mistakes.
Risk Management: Centralizing risk management elevates potential issues so they are visible throughout the organization, not tied to a specific site or resource.
Supplier Quality: If your suppliers move, you have a systemic process of checking their performance and efficiently dealing with issues.