Key Capabilities to Deliver Efficient, Reliable Field Service
Action Requests Management
Tracks and resolves all service incidents seamlessly, from order to depot repair, improving response times.
Service Contracts & Warranty Tracking
Provides detailed coverage at the product level, ensuring accurate entitlements and reducing disputes.
Depot Repair & Return Management
Streamlines return-to-base repairs with integrated RMAs, quotes, and reporting for cost‑efficient service.
Real-Time Technician & Inventory Visibility
Gives instant insight into resources, improving scheduling, spare parts usage, and customer satisfaction.
Mobile Access with Integrated Reporting
Empowers field teams to update records, access data, and capture costs directly from the job site.
Next Steps
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Frequently Asked Questions
Does Field Service Management in QAD Adaptive ERP support mobile technicians in the field?
Yes, technicians can access work orders, customer data, and inventory from any device, even offline, to deliver faster service.
How does Field Service Management in QAD Adaptive ERP help track and improve service KPIs?
Built‑in dashboards and analytics monitor key service metrics, helping you spot issues, boost efficiency, and improve customer loyalty.
Is Field Service Management in QAD Adaptive ERP scalable for growing service operations?
Absolutely. Field Service Management grows with your business, supporting more teams, complex service networks, and global operations without disruption.