Key Capabilities to Manage and Improve After Events
Prevent Future Losses with Non-Conformance and Corrective Action (NCR/CAPA)
Equip quality managers with robust tools for incident investigation, managing non-conformances, and reducing repeat problems through built-in root cause analysis (e.g., 5 Why, Fishbone). Integration with complaints and change management ensures timely problem resolutions.
Resolve Issues Swiftly - Protect Your Brand
Rely on a complete framework to quickly resolve customer complaints and ensure timely resolution. For critical industries, it also supports Adverse Event management. By effectively managing complaints, you minimize customer churn, mitigate potential legal risks, and reinforce customer trust.
Institutionalize Idea Capture and Progress
Foster an efficient and innovative culture by converging improvement suggestions, projects, lessons learned, and issue management. Enabling collaborative initiatives and providing a clear system for tracking progress directly contributes to reducing operational costs.
Key Capabilities to Manage and Improve After Events
Prevent Future Losses with Non-Conformance and Corrective Action (NCR/CAPA)
Equip quality managers with robust tools for incident investigation, managing non-conformances, and reducing repeat problems through built-in root cause analysis (e.g., 5 Why, Fishbone). Integration with complaints and change management ensures timely problem resolutions.
Resolve Issues Swiftly - Protect Your Brand
Rely on a complete framework to quickly resolve customer complaints and ensure timely resolution. For critical industries, it also supports Adverse Event management. By effectively managing complaints, you minimize customer churn, mitigate potential legal risks, and reinforce customer trust.
Institutionalize Idea Capture and Progress
Foster an efficient and innovative culture by converging improvement suggestions, projects, lessons learned, and issue management. Enabling collaborative initiatives and providing a clear system for tracking progress directly contributes to reducing operational costs.
Customer Success Stories
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Medical Device Manufacturer
QAD EQMS manages the high stakes of Ventricular Assist Devices
“We play a role in saving lives every day and QAD EQMS provides faster and better management of patient complaints.”
Repeat issues are reduced with QAD EQMS
See how clear actions and assignments for containment tasks streamlined material disposition.
Next Steps
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Frequently Asked Questions
What is the benefit of managing customer complaints QMS?
QAD EQMS integrates Complaint Management with Corrective Action (CAPA) to effectively investigate and resolve customer complaints and adverse events. This integration ensures that when a complaint is logged, it's automatically linked to the CAPA process to systematically identify and address root causes. The system also routes complaints for timely resolution and uses data to improve products, processes, and operator performance. A robust and integrated system protects a company's reputation by enabling quick issue resolution and a more proactive approach to quality.